Warranty & Guarantee

Warranty & Guarantee Policy

Last updated: September 23, 2026

Our Commitment to Quality

At LUNELRS®, we want every product you receive to meet the quality and experience standards presented in our store.

Each product is carefully selected and reviewed before shipment.

If your product arrives:

  • Damaged
  • Defective
  • Missing components
  • Experiencing a qualifying manufacturing issue within the warranty period

our customer service team will work with you to provide an appropriate solution.

Our goal is to ensure every child can enjoy a safe, reliable, and meaningful play experience.

90-Day Limited Warranty

Most products purchased from LUNELRS® are covered by a:

90-Day Limited Warranty

beginning on the date your order is delivered.

This warranty applies to eligible:

  • Manufacturing defects
  • Functional issues
  • Product construction problems

that occur during normal intended use.

Depending on the circumstances, we may offer:

  • A replacement product
  • A replacement component or accessory, where available
  • Store credit
  • A refund, where appropriate

The specific solution will depend on:

  • The nature of the issue
  • Product availability
  • Condition of the product
  • Circumstances of the claim

What Is Covered

Our limited warranty may cover issues such as:

Manufacturing Defects

Defects in:

  • Materials
  • Product construction
  • Workmanship

that affect the normal use or functionality of the product.

Examples may include:

  • Product parts failing under normal intended use
  • Manufacturing-related assembly problems
  • Functional issues caused by production defects

Interactive or Electronic Component Issues

For eligible LUNELRS® products with interactive or electronic features, the warranty may cover unexpected issues involving:

  • Buttons
  • Sensors
  • Sound functions
  • Light functions
  • Electronic components
  • Internal functional parts

when the product is used normally and according to instructions.

Structural Defects

Problems with the product’s construction that are not caused by:

  • Accidental damage
  • Misuse
  • Excessive force
  • Improper handling
  • Unauthorized modification

may be covered under this warranty.

Examples may include:

  • Broken structural components caused by manufacturing defects
  • Assembly-related defects
  • Product parts that fail under normal intended use

Products Damaged on Arrival

Products that arrive:

  • Broken
  • Damaged
  • Unusable
  • Missing essential components

due to shipping or handling may qualify for assistance.

Please contact our customer support team as soon as possible after delivery.

To help us review your request, please provide:

  • Order number
  • Product name
  • Photos of the product
  • Photos of packaging
  • Description of the issue

Products Covered Under This Warranty

LUNELRS® offers children's products across several categories, including:

Sensory Exploration Toys

Warranty coverage may include qualifying issues involving:

  • Product structure
  • Materials
  • Functional components

Outdoor Active Toys

Warranty coverage may include qualifying issues involving:

  • Manufacturing defects
  • Structural components
  • Functional performance

Logic & Educational Toys

Warranty coverage may include qualifying issues involving:

  • Missing essential parts
  • Manufacturing defects
  • Product functionality

What Is Not Covered

The LUNELRS® Limited Warranty does not cover problems caused by:

  • Normal wear and tear
  • Accidental damage
  • Improper use
  • Misuse
  • Neglect
  • Incorrect storage
  • Failure to follow product instructions
  • Unauthorized modifications
  • Unauthorized repairs
  • External impacts or accidents
  • Damage caused by environmental conditions

Examples of situations that are generally not covered include:

  • Products damaged through rough handling
  • Broken components caused by impact or accidents
  • Lost accessories or parts after delivery
  • Damage caused by incorrect assembly
  • Damage caused by using the product outside its intended purpose
  • Cosmetic changes caused by normal use

Battery and Consumable Components

For products that include batteries or replaceable components, warranty coverage may vary depending on the specific product.

Unless otherwise stated, the warranty generally does not cover:

  • Battery depletion caused by normal use
  • Consumable components
  • Replaceable parts expected to wear over time
  • Damage caused by incorrect battery installation
  • Damage caused by using unsuitable accessories or components

Please follow the product instructions and recommended usage guidelines.

Product Damage Caused by Improper Use

The warranty does not cover damage caused by:

  • Dropping products
  • Excessive force
  • Incorrect assembly
  • Using products in unsuitable environments
  • Water or moisture exposure where not permitted
  • Attempting unauthorized repairs
  • Modifying product structure or components

LUNELRS® products should always be used according to:

  • Product instructions
  • Age recommendations
  • Safety information
  • Intended use guidelines

Missing Components or Accessories

If your order arrives with missing components, please contact us promptly after delivery.

Warranty support may apply where missing items result from:

  • Packing errors
  • Fulfillment mistakes
  • Manufacturing issues

However, missing items caused after delivery due to:

  • Loss
  • Misplacement
  • Improper storage
  • Customer handling

may not be covered.

Damaged or Defective Products

If your LUNELRS® product arrives damaged, defective, or does not function as expected, please contact our customer support team.

Please provide:

  • Order number
  • Product name
  • Description of the issue
  • Clear photographs
  • Video showing the problem where applicable

For products involving:

  • Interactive features
  • Electronic functions
  • Sound or lighting functions
  • Assembly components
  • Multiple parts

a short video may help our team evaluate the issue more efficiently.

Warranty Claim Process

To submit a warranty claim:

Step 1: Contact Customer Support

Email:

service@lunelrs.com

Please include:

  • Order number
  • Product name
  • Purchase information
  • Description of the issue

Step 2: Provide Supporting Information

Our team may request:

  • Photos of the product
  • Photos of packaging
  • Videos demonstrating the issue
  • Additional product details

This information helps us determine the appropriate solution.

Step 3: Review and Resolution

After reviewing your request, we will determine the appropriate resolution.

Depending on the circumstances, solutions may include:

  • Replacement product
  • Replacement component
  • Troubleshooting assistance
  • Store credit
  • Refund where applicable

Replacement Products

If a replacement is approved, availability depends on:

  • Current inventory
  • Product availability
  • Product version
  • Shipping conditions

Replacement products may be:

  • The same product
  • A comparable product
  • A replacement component where applicable

If an identical replacement is unavailable, we may provide an alternative solution where appropriate.

Refunds Under Warranty

Refunds may be considered where:

  • A replacement cannot reasonably be provided
  • The product issue qualifies under warranty coverage
  • Other circumstances justify a refund

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on:

    • Bank processing times
    • Payment providers
    • Financial institutions

      Returns and Warranty Difference

      The LUNELRS® Return Policy and Warranty Policy cover different situations.

      Return Policy

      A return request generally applies when a customer wishes to return an eligible product for reasons such as:

      • Change of mind
      • Incorrect product selection
      • No longer needing the product
      • Other preference-based reasons

      Return eligibility is determined according to our:

      Return & Refund Policy

      Warranty Policy

      The warranty applies to eligible issues including:

      • Manufacturing defects
      • Product functionality problems
      • Qualifying material or construction issues

      during the applicable warranty period under normal intended use.

      A warranty claim is not the same as a general return request.

      Please contact our customer support team to determine which process applies to your situation.

      Shipping Damage

      If your LUNELRS® product is damaged during transportation, please contact us as soon as possible after delivery.

      Please provide:

      • Order number
      • Product name
      • Clear photos of the damaged product
      • Photos of the shipping packaging
      • Shipping label photo where available
      • Video showing the issue where helpful

      Shipping-related damage may require review of:

      • Product condition
      • Packaging condition
      • Delivery information
      • Carrier information

      After review, we will provide an appropriate solution where applicable.

      Possible solutions may include:

      • Replacement product
      • Replacement components
      • Refund
      • Other available resolution

      Product Care Recommendations

      Proper care can help maintain the condition and performance of your LUNELRS® products.

      General recommendations:

      • Follow all product instructions
      • Use products according to their intended purpose
      • Store products properly after use
      • Keep components organized
      • Avoid unnecessary impact or pressure
      • Keep electronic components away from unsuitable conditions
      • Clean products according to recommended methods

      For products containing:

      • Small accessories
      • Assembly pieces
      • Interactive parts
      • Electronic components

      please handle carefully and follow product-specific guidance.

      Safety and Responsible Use

      LUNELRS® products are designed to encourage:

      • Curiosity
      • Creativity
      • Exploration
      • Learning through play

      Parents and guardians should ensure products are used appropriately according to:

      • Child age
      • Ability level
      • Product instructions
      • Safety recommendations

      Please regularly inspect toys for:

      • Damaged components
      • Loose parts
      • Signs of wear

      Stop using any product that appears unsafe or unsuitable for continued use.

      Consumer Rights

      This Warranty Policy provides additional support and does not replace consumer rights provided by applicable law.

      Depending on your:

      • Country
      • State
      • Province
      • Region

      you may have additional rights relating to:

      • Defective products
      • Product conformity
      • Repairs
      • Replacement products
      • Refunds
      • Other consumer protections

      Nothing in this Warranty Policy is intended to limit rights that cannot legally be excluded.

      Where applicable consumer protection laws provide greater rights, those legal rights will continue to apply.

      Contact Us

      If you have questions regarding:

      • Warranty coverage
      • Product issues
      • Replacement requests
      • Damaged products
      • Product support

      please contact our customer support team:

      Brand:
      LUNELRS®

      Website:
      lunelrs.com

      Legal Entity:
      Qingdao Xiaodou Running Technology Co., Ltd.

      Registered Address:

      Room 306-D7, Building 3, No. 100-1 Nanjing Road,
      New 100 Creative Cultural Industry Park,
      Shinan District, Qingdao City,
      Shandong Province, China

      Unified Social Credit Code:
      91370202MAE8RDC92D

      Phone:
      +86 13172893103

      Customer Support Email:
      service@lunelrs.com

      When contacting us about a warranty request, please include:

      • Order number
      • Product name
      • Description of the issue
      • Supporting photos or videos where applicable

      This information helps our team review your request more efficiently.

      lunelrs.com is owned and operated by:

      Qingdao Xiaodou Running Technology Co., Ltd.

      The company is responsible for:

      • Operation of the online store
      • Customer service
      • Order coordination
      • Product information management
      • Related e-commerce activities

      LUNELRS®

      Inspiring curiosity. Encouraging creativity. Supporting childhood growth.

      Explore. Create. Learn. Grow.