Shipping Policy

Shipping Policy

Last updated: September 23, 2026

At LUNELRS®, we aim to provide a clear, reliable, and convenient shipping experience from the moment your order is placed until it reaches your door.

Our collection includes thoughtfully designed children's toys, including:

  • Sensory Exploration Toys
  • Outdoor Active Toys
  • Logic & Educational Toys
  • Music Discovery Toys
  • Miniature World Toys

Where appropriate, products are carefully packaged with protective materials to help reduce the risk of damage during transportation.

Order Processing

Orders are typically processed within:

1–3 business days

after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time.

During:

  • Peak sales periods
  • Holidays
  • Unusually high order volumes
  • Inventory verification
  • Special promotions
  • Other exceptional circumstances

processing times may take slightly longer.

Certain products, especially toys with:

  • Multiple components
  • Interactive features
  • Electronic parts
  • Assembly requirements
  • Special packaging needs

may require additional preparation before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment

This estimated delivery period does not include the:

1–3 business days

required for order processing.

Delivery times may vary depending on:

  • Shipping destination
  • Carrier availability
  • Customs inspections
  • Local delivery conditions
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Transportation disruptions
  • Other circumstances outside our reasonable control

These delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on:

  • Destination
  • Product type
  • Package size
  • Product quantity
  • Order contents

Where promotional or free shipping is available, eligibility will be clearly displayed at checkout before payment is completed.

Some larger, multi-piece, electronic, or specially packaged toys may require different shipping arrangements depending on:

  • Product requirements
  • Destination
  • Packaging needs
  • Carrier availability

Packaging of Products

LUNELRS® products are carefully packaged to help protect toys during transportation.

Some products may include:

  • Small components
  • Building pieces
  • Interactive elements
  • Electronic parts
  • Decorative accessories
  • Assembly components

Where appropriate, products are packaged using protective materials designed to help reduce:

  • Movement during transit
  • Impact damage
  • Packaging pressure

Please handle your package carefully upon delivery and inspect your products as soon as reasonably possible after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information is available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on:

  • Carrier
  • Destination
  • Shipping method
  • Local delivery process

tracking information may update only when the package reaches specific transit or delivery checkpoints.

Delivery Delays

Although we work with logistics providers to deliver orders as efficiently as possible, occasional delays may occur due to circumstances outside our reasonable control, including:

  • Carrier disruptions
  • Customs inspections or clearance procedures
  • Severe weather conditions
  • Transportation interruptions
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics delays

If your order has not arrived within the estimated 7–20 business day delivery period after shipment, please contact our customer support team.

We will review the available tracking and shipping information and provide assistance where possible.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the information before fulfillment begins, but we cannot guarantee that changes can be made once the order has entered:

  • Processing
  • Packing
  • Shipping preparation
  • Dispatch

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

LUNELRS® ships to selected international destinations where delivery services are available.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Other charges imposed by local authorities or carriers

Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.

LUNELRS® does not control:

  • Customs processing times
  • Import regulations
  • Charges imposed by local governments
  • Fees charged by carriers or customs authorities

Customers are responsible for understanding any applicable import requirements in their destination country.

Damaged Products During Shipping

Because some LUNELRS® products may include:

  • Small components
  • Interactive parts
  • Electronic elements
  • Assembly pieces
  • Decorative details
  • Special packaging requirements

we recommend inspecting your order promptly after delivery.

If your product arrives:

  • Damaged
  • Broken
  • Missing components
  • Defective
  • Otherwise affected during transportation

please contact us as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the inner packaging
  • Photographs of the outer shipping box
  • A photograph of the shipping label
  • A short video where helpful

Please do not discard the damaged item or packaging until our customer support team has reviewed the issue.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as:

  • Replacement
  • Refund
  • Reshipment of missing components
  • Another available remedy

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.

Where appropriate, we may assist with:

  • Carrier inquiries
  • Delivery investigations
  • Available resolution procedures

Investigations and resolutions may depend on:

  • Individual carrier policies
  • Tracking information
  • Delivery circumstances
  • Destination requirements

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:

  • Your mailbox or usual delivery area
  • Front, side, or rear entrances
  • Building reception or mailroom
  • Household members
  • Neighbors
  • Local delivery carrier information

If you are still unable to locate the package, please contact us.

We will review the available delivery information with you and provide assistance where possible.

Split Shipments

In some cases, products from the same order may be shipped separately due to:

  • Inventory location
  • Product size
  • Product packaging requirements
  • Warehouse availability
  • Fulfillment arrangements
  • Special handling requirements

For example, different products from the same order, such as an educational toy set and an electronic interactive toy, may be shipped in separate packages depending on inventory location or packaging needs.

If your order is divided into multiple shipments:

  • Each package may have a separate tracking number
  • Packages may arrive at different times
  • You will receive available tracking information for each shipment

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

Receiving Your Order

When receiving LUNELRS® products, we recommend:

  • Opening the package carefully
  • Avoiding sharp tools near the product
  • Removing protective packaging carefully
  • Checking that all included components are present
  • Inspecting the product before disposing of packaging
  • Placing products on a clean and stable surface before use

For products containing:

  • Small accessories
  • Assembly pieces
  • Electronic components
  • Interactive functions

please review the applicable product instructions before use.

If your order includes multiple parts or accessories, please confirm that all components are included before beginning assembly or play.

Product Packaging and Handling Recommendations

To help maintain product quality after delivery:

  • Keep original packaging until the product has been inspected
  • Store unused components properly
  • Keep products away from unsuitable environments
  • Follow product-specific storage instructions
  • Avoid unnecessary impact or pressure during handling

Proper care helps maintain the condition and usability of your LUNELRS® products.

Contact Us

If you have any questions regarding:

  • Shipping
  • Tracking
  • Delivery
  • Damaged shipments
  • Missing components
  • Order assistance

please contact our customer support team:

Brand:
LUNELRS®

Official Website:
lunelrs.com

Legal Entity:
Qingdao Xiaodou Running Technology Co., Ltd.

Unified Social Credit Code:
91370202MAE8RDC92D

Registered Address:

Room 306-D7, Building 3, No. 100-1 Nanjing Road,
New 100 Creative Cultural Industry Park,
Shinan District, Qingdao City,
Shandong Province, China

Phone:
+86 13172893103

Customer Support Email:
service@lunelrs.com

lunelrs.com is owned and operated by Qingdao Xiaodou Running Technology Co., Ltd.

The company is responsible for:

  • Operation of the online store
  • Customer service
  • Order coordination
  • Product information management
  • Related e-commerce activities

When contacting us about an existing order, please include:

  • Your order number
  • The email address used during checkout
  • A description of your request

For damaged, defective, or incomplete product inquiries, including:

  • Photos of the product
  • Photos of packaging
  • A short video where applicable

will help our team review the situation more efficiently.

LUNELRS®

Inspiring curiosity. Encouraging creativity. Supporting childhood growth.

Explore. Create. Learn. Grow.