Frequently Asked Questions

How do I place an order?

To place an order, choose your preferred product, select the appropriate product options, add the item(s) to your shopping cart, and follow the instructions on the checkout page to complete your purchase. Once your order has been successfully placed, a confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact our support team as soon as possible after placing your order. We will make every reasonable effort to assist with your request before the order enters the fulfilment process. However, once your order has been processed, packed, or shipped, we cannot guarantee that changes or cancellations can be made.

How can I track my order?

Once tracking information becomes available, it will be sent to the email address provided during checkout. Please note that tracking updates may not appear immediately after a shipping label has been created, and update times may vary depending on the shipping carrier.

When will my order arrive?

Delivery times may vary depending on your shipping destination, product availability, carrier processing times, customs procedures, weather conditions, public holidays, and other factors beyond our control. For more details about estimated delivery times and shipping procedures, please refer to our Shipping Policy.

What should I do if my order arrives damaged, incorrect, or incomplete?

Please contact us as soon as possible if you receive damaged, defective, incorrect, or incomplete items. To help us review your case efficiently, please provide your order number along with clear photos or videos showing the product, packaging, and shipping label (if applicable). Our team will assess the information provided and guide you through the appropriate solution.

What is your return process?

Before returning any items, please review our Return Policy and contact our support team to receive return authorization and detailed return instructions. Packages returned without prior approval or without following the provided instructions may not be accepted.

Which payment methods are accepted?

Available payment methods are displayed during checkout. Supported payment options may vary depending on your location, currency, device, and available payment providers at the time of purchase.

Contact Us

If you have any additional questions, please feel free to contact our customer support team via email:

Email: service@lunelrs.com