Return & Refund Policy

Return Period

At LUNELRS, we want you to be satisfied with your purchase. You may request a return within 30 days after your order has been delivered.

Before returning any item, please contact our customer support team. We will review your request and provide return instructions if your order meets the return requirements.

Return Conditions

To be eligible for a return, items must:

  • Be unused, unworn, unwashed, and in their original condition
  • Include all original accessories, parts, manuals, and packaging
  • Include proof of purchase or order information

Items that are damaged, defective, incorrect, or incomplete upon arrival may qualify for special handling.

Non-Returnable Items

Some products may not be eligible for return due to safety, hygiene, personalization, or product protection reasons.

Non-returnable items may include:

  • Customized or personalized products
  • Opened products that cannot be resold for hygiene reasons
  • Gift cards
  • Clearance or final-sale items
  • Products specifically marked as non-returnable

Any applicable restrictions will be displayed on the product page or communicated before approval.

Damaged, Defective, or Incorrect Items

Please check your order after delivery. If you receive an item that is damaged, defective, incorrect, or missing parts, contact us as soon as possible.

To help us resolve your issue quickly, please provide:

  • Order number
  • Clear photos or videos of the item
  • Photos of the packaging and shipping label (if applicable)

Our team will review your request and provide an appropriate solution.

Return Shipping

For returns caused by personal preference, such as changing your mind or ordering the wrong item, customers are generally responsible for return shipping costs.

If the item is confirmed to be defective, damaged, or incorrectly shipped due to our error, we will provide further assistance and appropriate return instructions.

Original shipping fees are non-refundable unless required by applicable law.

Refund Process

Once your returned item is received and inspected, approved refunds will be issued to your original payment method.

Please note that refund processing times may vary depending on your bank, credit card company, or payment provider.

Refund amounts may be adjusted if returned items are missing parts, damaged, altered, or not in their original condition.

Exchanges

Exchange requests depend on product availability. If an exchange is not available, we recommend returning the eligible item and placing a new order after your return has been approved.

Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible after placing your order.

We cannot guarantee cancellations once an order has entered processing, packing, fulfillment, or shipping.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support team:

Email: service@lunelrs.com