Terms and Conditions

Last updated: September 23, 2026

These Terms and Conditions (“Terms”) apply to purchases made through:

lunelrs.com

The LUNELRS® online store is operated by:

Qingdao Xiaodou Running Technology Co., Ltd.

By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies made available on lunelrs.com.

Scope of These Terms

These Terms apply to purchases of products offered through lunelrs.com.

Additional policies may also apply to your purchase, including:

  • Shipping Policy
  • Return & Refund Policy
  • Payment & Security Policy
  • Privacy Policy
  • Product Support & Warranty Information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present product descriptions, materials, dimensions, colors, product features, photographs, functionality, pricing, and availability accurately.

LUNELRS® products include thoughtfully selected children's toys designed around exploration, creativity, learning, and developmental experiences.

Our collections include:

Sensory Exploration Toys

Products designed to encourage children's curiosity, sensory awareness, hands-on exploration, and creative interaction.

These toys may support:

  • Sensory development
  • Observation skills
  • Fine motor coordination
  • Independent exploration
  • Creative thinking

Outdoor Active Toys

Products designed to encourage physical activity, movement, confidence, and exploration through outdoor play.

These toys may support:

  • Physical coordination
  • Balance and movement skills
  • Active play habits
  • Social interaction
  • Confidence building

Logic & Educational Toys

Products created to encourage problem-solving, concentration, creativity, and independent thinking.

These toys may support:

  • Logical thinking
  • Decision-making skills
  • Cognitive development
  • Practical learning experiences

Product Appearance and Variations

Actual product appearance may vary slightly due to:

  • Screen or display settings
  • Lighting conditions
  • Photography conditions
  • Manufacturing tolerances
  • Material variations
  • Product batch differences
  • Packaging updates
  • Design improvements

Small differences in:

  • Color
  • Texture
  • Shape
  • Size
  • Surface appearance
  • Decorative details

may occur as part of normal manufacturing and do not necessarily constitute a defect.

We reserve the right to correct errors, update product information, revise availability, or modify website content where reasonably necessary.

If a material error affects an order that has already been placed, we may contact you regarding available options or cancel the affected item and issue an appropriate refund.

Product Requirements and Safety Information

Certain LUNELRS® products may include or require specific:

  • Assembly steps
  • Batteries or power components
  • Small accessories
  • Connecting parts
  • Additional materials
  • Product-specific instructions

Customers are responsible for reviewing applicable product information before purchasing or using the product.

Product construction, materials, accessories, dimensions, and included components may vary between products or versions.

Unless expressly stated otherwise, LUNELRS® does not guarantee that third-party accessories, replacement components, or additional parts will be suitable for every product.

Customers should review:

  • Recommended age range
  • Product dimensions
  • Materials
  • Intended use
  • Safety information
  • Care instructions

before purchasing.

Orders and Acceptance

After you submit an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance or confirmation that the order has shipped.

We reserve the right to refuse, limit, verify, or cancel an order where reasonably necessary, including circumstances involving:

  • Payment authorization failure
  • Suspected fraud
  • Unauthorized payment activity
  • Inventory limitations
  • Incorrect pricing or product information
  • Shipping restrictions
  • Duplicate or unusual orders
  • Suspected unauthorized resale
  • Abuse of promotional offers
  • Legal or regulatory restrictions
  • Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully charged, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

service@lunelrs.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be made once an order has entered:

  • Processing
  • Picking
  • Packing
  • Fulfillment
  • Shipping preparation
  • Dispatch

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices are displayed and processed in U.S. dollars (USD) on lunelrs.com.

Prices may vary depending on:

  • Product selection
  • Product size or variation
  • Product configuration
  • Quantity
  • Destination
  • Promotional eligibility
  • Applicable taxes
  • Shipping charges

The final amount payable will be displayed during checkout before you complete your purchase.

We may update prices at any time for future purchases.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may also be subject to:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Clearance charges
  • Other local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Please review our Shipping Policy for additional information.

Payment

Available payment methods are displayed during checkout and may vary depending on:

  • Customer location
  • Device
  • Order value
  • Available payment services
  • Payment provider availability

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method
  • The information provided is accurate and complete
  • You authorize the applicable transaction amount to be processed

All transactions may be subject to:

  • Authorization
  • Verification
  • Fraud prevention checks
  • Security reviews

For additional information, please review our Payment & Security Policy.

Promotions and Offers

LUNELRS® may periodically offer:

  • Promotional pricing
  • Discount codes
  • Product bundles
  • Limited-time offers
  • Free or reduced shipping
  • Other promotional benefits

Promotions may be subject to additional conditions including:

  • Start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility
  • Usage restrictions

Unless otherwise stated, promotional offers may not be combined.

Discounts generally cannot be applied retroactively to completed orders.

We reserve the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery date or timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Transportation disruptions
  • Holidays
  • Remote delivery locations
  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

LUNELRS® products are carefully packaged to help protect products during transportation.

Certain children's toys may include:

  • Small components
  • Interactive parts
  • Electronic elements
  • Decorative details
  • Assembly pieces

We take reasonable measures to package such products appropriately. Customers should inspect their order promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact us before returning a product so that our customer support team can review your request and provide applicable return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your LUNELRS® product arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing components
  • Incomplete

please contact us as soon as reasonably possible.

This is especially important for products containing:

  • Interactive components
  • Electronic parts
  • Connecting pieces
  • Small accessories
  • Assembly components

We may request:

  • Your order number
  • Clear photographs of the product
  • Photographs of the outer and inner packaging
  • A photograph of the shipping label
  • A short video demonstrating the issue where relevant

Please retain the product and original packaging until our customer service team has reviewed your request.

Depending on the circumstances and applicable law, available remedies may include:

  • Replacement
  • Refund
  • Repair where applicable
  • Another appropriate resolution

    Product Use and Safety

    Products purchased from LUNELRS® should be used only for their intended purpose and in accordance with applicable:

    • Product instructions
    • Age recommendations
    • Safety information
    • Assembly guidance
    • Product specifications
    • Care instructions
    • Product-specific recommendations

    Parents, guardians, or supervising adults are responsible for ensuring that products are used appropriately according to the child’s age, abilities, and environment.

    Children's Toy Safety

    LUNELRS® products are designed to encourage creativity, exploration, learning, and imaginative play.

    Before use, customers should carefully review:

    • Recommended age range
    • Product instructions
    • Safety warnings
    • Assembly requirements
    • Included components

    For children’s safety:

    • Adult supervision may be recommended for certain products
    • Keep packaging materials away from young children
    • Do not allow children to use products in unsafe environments
    • Inspect toys regularly for damage or loose components
    • Stop using a product if any part becomes damaged or unsafe

    Small parts, detachable components, batteries, or electronic elements may not be suitable for all ages.

    Parents and guardians should make appropriate decisions based on each child's individual needs and development stage.

    Sensory Exploration Toys

    For sensory exploration products:

    • Use products according to provided instructions
    • Keep products clean and dry where appropriate
    • Avoid unnecessary exposure to extreme conditions
    • Store products properly after use
    • Inspect materials and components regularly

    Minor variations in:

    • Texture
    • Color
    • Shape
    • Surface details

    may occur due to manufacturing processes and do not necessarily indicate a defect.

    Outdoor Active Toys

    For outdoor products:

    • Use only in suitable environments
    • Ensure adequate supervision where appropriate
    • Avoid unsafe surfaces or hazardous areas
    • Follow assembly and usage instructions carefully

    Outdoor toys may experience normal wear from:

    • Weather exposure
    • Outdoor conditions
    • Regular use
    • Surface contact

    Proper care can help extend product lifespan.

    Logic and Educational Toys

    Educational toys should be used according to their intended learning purpose.

    Customers should:

    • Follow product instructions
    • Ensure appropriate age suitability
    • Store pieces properly
    • Keep small components organized

    The learning experience and developmental benefits may vary depending on each child’s age, interests, and participation.

    Product Dimensions and Natural Variations

    Measurements displayed on lunelrs.com are provided as a useful product reference.

    Minor variations may occur as a result of:

    • Manufacturing methods
    • Measurement methods
    • Product construction
    • Material characteristics
    • Product batch differences

    Products may not be completely identical from piece to piece.

    Small differences in:

    • Color
    • Texture
    • Shape
    • Size
    • Decorative details

    may occur as part of normal production.

    Product Warranty

    Certain LUNELRS® products may be covered by a limited warranty where specifically stated.

    Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on:

    • Relevant product pages
    • Product documentation
    • Product Support & Warranty pages

    Warranty coverage is separate from statutory consumer rights.

    Nothing in our warranty terms limits rights that cannot lawfully be excluded under applicable consumer protection laws.

    Personal Use

    Products offered through lunelrs.com are intended primarily for lawful personal, family, educational, or gift use unless otherwise expressly agreed by us in writing.

    Unauthorized commercial resale may be restricted where reasonably necessary.

    Prohibited Activity

    You may not use lunelrs.com or its purchasing systems for:

    • Fraudulent transactions
    • Unauthorized payment activity
    • Abuse of discounts or promotions
    • Manipulation of checkout systems
    • Misuse of return or refund procedures
    • Unauthorized resale where restricted
    • Interference with website security
    • Attempts to damage website functionality
    • Other unlawful or deceptive activities

    We may take reasonable steps to protect our customers, website, business operations, and payment systems where suspicious activity is identified.

    Intellectual Property

    Unless otherwise stated, website content including:

    • LUNELRS® branding
    • Logos
    • Product descriptions
    • Images
    • Graphics
    • Videos
    • Website layouts
    • Design elements
    • Original written content

    is owned by, licensed to, or otherwise used with authorization by:

    LUNELRS®

    Qingdao Xiaodou Running Technology Co., Ltd.

    or applicable rights holders.

    Website content may not be:

    • Reproduced
    • Distributed
    • Modified
    • Commercially exploited
    • Used without appropriate authorization

    except where permitted by applicable law.

    Third-Party Services

    LUNELRS® may rely on third-party service providers to support:

    • E-commerce infrastructure
    • Payment processing
    • Order fulfillment
    • Shipping and logistics
    • Customer support
    • Analytics
    • Advertising and attribution
    • Fraud prevention
    • Website security
    • Other technology services

    Third-party services may be governed by their own terms, conditions, and privacy practices.

    LUNELRS® does not operate, control, or assume responsibility for independent third-party services that we do not own or manage.

    Customers should review the terms and privacy policies of applicable third-party services before using them.

    Electronic Communications

    By placing an order or contacting us electronically, you agree that we may communicate with you electronically where appropriate.

    These communications may include:

    • Order confirmations
    • Payment notifications
    • Shipping updates
    • Tracking information
    • Customer support responses
    • Return or refund communications
    • Security notices
    • Important service-related information

    Marketing communications are handled separately and may be subject to applicable consent and unsubscribe requirements.

    Privacy

    Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

    By using our Services, you acknowledge that your personal information may be processed according to our Privacy Policy.

    Where applicable, additional privacy controls may be available through our website privacy settings and cookie preference tools.

    For more information, please review:

    Privacy Policy

    Disclaimer

    To the fullest extent permitted by applicable law, lunelrs.com and related website services are provided on an “as is” and “as available” basis.

    We do not guarantee:

    • Continuous website availability
    • Error-free operation
    • That every technical issue will be immediately corrected
    • That all website content will always remain unchanged

    Product photographs and descriptions are intended to represent products as accurately as reasonably possible.

    However, minor variations may occur due to:

    • Display settings
    • Lighting conditions
    • Manufacturing differences
    • Product updates
    • Material variations

    Product-specific warranties, where applicable, are governed by the applicable warranty terms.

    Nothing in these Terms excludes any warranty, consumer right, guarantee, or remedy that cannot legally be excluded.

    Limitation of Liability

    To the fullest extent permitted by applicable law, LUNELRS® and Qingdao Xiaodou Running Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to:

    • A purchase
    • Order
    • Transaction
    • Product use
    • Website access
    • Use of the Services

    where such liability may lawfully be limited.

    Nothing in these Terms is intended to exclude, restrict, or limit:

    • Liability that cannot legally be excluded
    • Mandatory consumer rights
    • Remedies available under applicable consumer protection laws

    Consumer Rights

    Depending on your country, state, province, or region, you may have statutory consumer rights relating to:

    • Product conformity
    • Defective products
    • Repairs
    • Replacements
    • Returns
    • Refunds
    • Cancellations

    Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived.

    Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

    Severability

    If any provision of these Terms is determined to be:

    • Invalid
    • Unlawful
    • Unenforceable

    the remaining provisions will continue in effect to the fullest extent permitted by applicable law.

    Changes to These Terms

    We may update these Terms periodically to reflect changes in:

    • Business operations
    • Product collections
    • Website functionality
    • Store policies
    • Legal requirements
    • Regulatory requirements

    The updated version will be posted on this page.

    The version of these Terms in effect when an order is placed will generally govern that transaction unless applicable law requires otherwise.

    Contact Us

    If you have questions regarding these Terms and Conditions, an order, a LUNELRS® product, or our store policies, please contact us:

    Brand:
    LUNELRS®

    Website:
    lunelrs.com

    Legal Entity:
    Qingdao Xiaodou Running Technology Co., Ltd.

    Registered Address:
    Room 306-D7, Building 3, No. 100-1 Nanjing Road,
    New 100 Creative Cultural Industry Park,
    Shinan District, Qingdao City,
    Shandong Province, China

    Unified Social Credit Code:
    91370202MAE8RDC92D

    Customer Support Email:
    service@lunelrs.com

    Phone:
    +86 13172893103

    lunelrs.com is operated by Qingdao Xiaodou Running Technology Co., Ltd.

    The company is responsible for:

    • Operation of the online store
    • Customer service
    • Order coordination
    • Product information management
    • Related e-commerce activities

    Through international commerce and cross-border logistics networks, we work to make LUNELRS® products available to families across different markets while continuing to improve the experience from product discovery, ordering, delivery, and customer support.

    We believe trust is built not only through the products we provide, but also through:

    • Clear communication
    • Reliable service
    • Responsible customer care
    • Thoughtful product experiences

    LUNELRS®

    Inspiring curiosity. Encouraging creativity. Supporting childhood growth.

    Explore. Create. Learn. Grow