Shipping Policy

Order Processing

At LUNELRS, we work hard to process and ship your orders as quickly as possible.

All orders are processed on standard business days (excluding weekends and holidays). Orders are usually prepared within 1–14 business days after receiving your order confirmation email.

Please note that processing time is separate from shipping transit time. Processing times may vary depending on product availability, order verification, promotional periods, holidays, and other operational factors.

Shipping Methods and Delivery Estimates

We offer shipping services to customers worldwide. Available shipping methods, estimated delivery times, and shipping fees will be calculated and displayed during checkout based on your delivery location.

Typical delivery times:

  • Order Processing Time: 1–14 business days
  • Estimated Shipping Time: 10–20 business days after shipment confirmation

Delivery estimates are provided for reference only and are not guaranteed delivery dates. Actual delivery times may vary depending on the carrier, destination country, customs processing, weather conditions, and other factors beyond our control.

Shipping Costs

Shipping charges are calculated based on your order details and delivery address. The applicable shipping cost will be displayed during checkout before you complete your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become available after shipment confirmation, as carrier systems may require time to update.

If you have not received your order within 14 days after receiving your shipping confirmation email, please contact our support team with your order number and the email address used during checkout, and we will assist you in checking the shipment status.

Delivery Delays

While we do our best to ensure timely delivery, delays may occur due to circumstances including:

  • Carrier delays
  • Customs clearance procedures
  • Severe weather conditions
  • Public holidays
  • Transportation interruptions
  • Remote delivery locations
  • Unexpected increases in shipping volume

We will provide available updates whenever possible, but we cannot guarantee exact delivery dates once the package has been handed over to the shipping carrier.

Customer Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an incorrect address, please contact us as soon as possible. We cannot guarantee address changes after an order has entered processing or fulfillment.

Additional shipping fees may apply for packages returned, delayed, or reshipped due to incorrect or incomplete delivery information provided by the customer.

International Shipping

We provide international shipping to supported destinations worldwide.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other local charges required by their country. These charges are determined by local authorities and are not controlled by LUNELRS.

Lost, Stolen, or Missing Packages

If your package has unusual tracking delays or cannot be located, please contact our customer support team so we can assist in reviewing the shipment information.

If tracking shows that your package has been delivered, please check common delivery locations such as mailboxes, front desks, building reception areas, household members, or nearby locations before contacting the carrier.

Solutions for lost, stolen, delayed, or delivered-but-missing packages will be reviewed based on the specific circumstances and carrier records.

Split Shipments

Some orders may be shipped in multiple packages depending on product availability, warehouse processing, or shipping arrangements. If your order is shipped separately, each package may have its own tracking number and arrive at different times.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team:

Email: service@lunelrs.com